We really wish that our customers could be always satisfied of their purchases and of all Society Limonta products. However, if the necessity of changing or returning an article does occur, please follow these simple indications.
- CHANGING AN ARTICLE
You cannot change an article after having processed an order. If the product does not respect or comply with your expectations, you can return it and ask for a refund. You can then place a new order for another item.
- CONDITIONS OF PRODUCT TO BE RETURNED
All articles must be returned in their original packaging. They must not have been used, washed or altered. They must be carefully folded in the original packaging and all seals and labels must be intact.
- RETURNING PROCEDURE
Non-complying products can be returned within 14 days from delivery date. After having exercised the right of withdrawal, the product must be returned within five days. You must carefully verify the state of product, no label or seal must be removed. We will not change or refund any article that is not perfectly complying with the original condition of delivery.
You must download, fill in and send the return form together with the product you are returning.
Free return for faulty goods or non-compliance must be previously authorized. Therefore, you must contact or Customer Care Service at the following email address: firstname.lastname@example.org. They will provide all the information for the returning procedure. If they previous conditions are not respected and defect is ascertained, the parcel will be returned to the customer and refund won’t be authorized.
In case of unsatisfactory purchase (i.e. not due to a defected or non-compliant product), all returning expenses are carriage paid. You must give us the tracking number for any tracing of the delivery process. We will refund only products received from the warehouse. Delivery expenses will not be refunded. Refund timing can vary according to the bank.
All returns authorized by our Customer care Service are free of charge. In case parcel is returned to our warehouse without any previous authorization and without our tracking number, delivery expenses will not be refunded.
- REFUND PROCEDURE AND TIMING
All refunds will be made with same paying method used for the purchase.
When product is received, we verify the state of the article we then proceed with the refund of the entire original sum. If the product does not comply with the original state, we will send it back.
We will pay all shipping expenses for faulty or non-compliant products.
- SHIPPING PROCEDURE
Products must be shipped in the same state of the original delivery. For all authorized returns, we will inform you which delivery company will take care of the shipment. In case of unsatisfactory purchase or omitted authorization, the customer must pay all shipment expenses. In order to monitor the state of delivery, customer must communicate to us the parcel’s tracking number.
Shipments must be addressed to:
Limonta S.p.A. – Divisione Society
SS 36 km 36, n° 9
23846 Garbagnate Monastero (LC)
- SHOP RETURNS
At the present time, it is not possible to return products in our shops or sales point. All products purchased online must be returned to the company’s headquarters, at the previous address.