We very much hope that you are completely satisfied with your purchase. However if for any reason you need to return items or require a refund, please follow these simple instructions.
- CHANGING AN ARTICLE
You cannot exchange an item once an order has been processed. If the product does not meet with your expectations, you can return it and request a refund. You can then place a new order for another item.
- CONDITIONS OF PRODUCT TO BE RETURNED
All articles must be returned in their original packaging. They must not have been used, washed or altered. They must be carefully folded in the original packaging and all seals and labels must be intact.
- RETURNING PROCEDURE
Items can be returned within 14 days of the delivery date. They must be returned within five days from the date of requesting a return. It is essential to check the state of the products carefully, without removing any tags or seals and handling them with care, as items that are not in the same condition in which they were delivered cannot be returned.
You must download, complete and attach the return form to the product you are returning.
In the event that the products you receive are faulty or that there is a discrepancy with the order, please contact Customer Care Service on firstname.lastname@example.org for information on the free returns procedure. In the event that the conditions described above are not respected, the parcel will be returned to the customer and the refund will not be authorized.
In the event that the product is not defective but you are still not happy with your purchase, you will be liable for return carriage expenses. You must supply us with the tracking number so that we can track the delivery process. We will only refund products delivered by our warehouse. Return carriage expenses will not be refunded. Refund times vary according to your bank.
All returns authorized by our Customer Care Service are free of charge. In the event that a parcel is returned to our warehouse without any previous authorization and without our tracking number, delivery expenses will not be refunded.
- REFUND PROCEDURE AND TIMING
If a refund is issued, it will be issued using the same method of payment that was used to purchase the item(s).
When a product is received, we check that it is in perfect condition and then proceed to refund the entire original sum. If the product is deemed unfit for return, we will send it back.
We will pay all shipping expenses for faulty or non-compliant products.
- SHIPPING PROCEDURE
Products must be shipped in their original condition and you must issue us with the parcel’s tracking number. We will supply you with delivery company details for all authorized returns. If you are not satisfied with your purchase, but it is not defective, or you have not sought authorization for the return, you will be liable for all shipping expenses.
Shipments must be addressed to:
Limonta S.p.A. – Divisione Society
SS 36 km 36, n° 9
23846 Garbagnate Monastero (LC)
- SHOP RETURNS
It is currently not possible to return products to our shops or sales points. All products purchased online must be returned to the company’s headquarters, at the above address.